1. OUR COMMITMENT TO YOU
We stand behind every leather bag we sell. Your satisfaction is our priority. If you’re not happy with your purchase, we’ll work with you to make it right.
2. IMPORTANT: INTERNATIONAL SHIPPING
**PLEASE READ:** Our items are shipped directly from our international suppliers to your address. Standard shipping takes 15-20 business days. Express shipping available for faster delivery. We work with reliable shipping carriers, but delivery times can vary based on customs and location. Allow extra time during holidays.
3. RETURN ELIGIBILITY
WE ACCEPT RETURNS IF:
**Time Limit:**
– 30 calendar days from delivery date
– Return request must be made within 30 days
– We must receive your return within 45 days of purchase
**Item Condition:**
– Item is unused and unworn
– All original tags attached and visible
– Original packaging intact
– No signs of opening or handling
– No odors or damage
**What You Need:**
– Original order number
– Proof of purchase (email receipt)
– Original packaging in good condition
– All tags attached
❌ WE CANNOT ACCEPT RETURNS IF:
– More than 30 days have passed
– Item has been worn or used
– Tags have been removed or damaged
– Packaging is damaged or missing
– Item has odor or stains
– Item shows signs of wear
– Personalized or custom-made bags
– Final sale items marked at checkout
– Gift cards or other non-merchandise
4. HOW TO REQUEST A RETURN
STEP 1: CONTACT US (Within 30 days)
**Email:** hello@leatherbagco.com **Subject:** Return Request
– [Your Order Number] **In your email, include:**
– Your order number
– Item name and color
– Reason for return
– At least 2-3 clear photos:
– Full item, front and back
– Close-up of tags (must be visible)
– Photo of original packaging
**Example email:**
Subject: Return Request – Order #12345
Hi,
I want to return my Lunelle Handbag (Tan) from order #12345 ordered on March 10, 2026. Reason: Changed my mind about the color Photos attached showing:
– Item front and back
– Original tags still attached
– Original packaging.
Thank you,
John Smith
STEP 2: WAIT FOR APPROVAL (48 business hours)
– We will review your photos and order
– We will check the item condition against policy
– You will receive an approval/rejection email
– Check your spam folder if you don’t see it
– DO NOT SHIP until approved
STEP 3: SHIP YOUR RETURN (After approval) Once approved, ship to: Leather Bag Co 14321 SW 268th St, Apt 206 Homestead, Florida 33032 USA
**IMPORTANT:**
– Include your return authorization number in the package
– Use TRACKED shipping (USPS, UPS, DHL, or FedEx)
– SAVE your tracking number
– Recommended to ensure packages over $100
– Ship within 14 days of approval
5. RETURN SHIPPING COSTS
Who Pays for Return Shipping?
**YOU (The Customer) pay for return shipping.
** This is standard for dropshipping retailers. We recommend using an affordable service:
– USPS Priority Mail (tracked) = $10-20
– USPS Ground Advantage = $5-15
– UPS Ground = $10-25 – FedEx Ground = $10-25
**Important:** Save your tracking number. If we don’t receive your package, we cannot process your refund.
Untracked Returns
If you ship without tracking, we are not responsible if the package is lost. Use a trackable service.
6. RETURN INSPECTION & REFUND
After We Receive Your Return (3-5 business days) We will:
– Inspect the item condition
– Verify all original tags present
– Verify original packaging intact
– Check for any damage or wear
– Send you inspection result via email
If Approved
**You will receive:**
– Approval email confirmation
– Refund processed to original payment method
– Money appears in 7-10 business days
– Your bank may add another 3-5 days
– **Total: expect refund in 10-14 days**
If Rejected
**Possible reasons:**
– Tags were removed or damaged
– Item shows signs of wear
– Packaging was damaged
– Item has odor or stains
– Item doesn’t meet condition requirements
**Your options:**
1. We return the item to you (you pay return shipping)
2. Item kept per our returns policy
3. Partial refund offered (case by case).
We will explain in detail why it was rejected.
7. REFUND PAYMENT METHOD
Where Does Your Money Go?
Your refund will be returned to:
– **Original payment method only**
– Same credit/debit card used for purchase
– NOT to a different card
– NOT to cash or wire transfer
– NOT to a new payment method
If You Used Different Payment Methods
Example: Ordered with Visa, but want refund to Mastercard – **We cannot do this**
– Refund goes to the original Visa only
– If you need it on another card, you must:
1. Wait for the refund to Visa
2. Transfer funds to your other card yourself
Timeline for Refunds
- Item arrives at our address: Day 0
- We inspect: Days 1-5
- We process the refund: Day 5
- Refund appears in your account: Days 5-14
- Bank processes: Days 14-19
**Worst case: 19 days from when we receive the item**
Refund Delays?
If 14 days have passed and no refund:
**Step 1:** Check your bank account
- – Look in the « pending transactions » section
- – Call your bank and ask about pending refunds
**Step 2:** Contact your credit card company
- – Ask if the refund is pending
- – They can see our refund in their system
- – Banks sometimes delay processing
**Step 3:** Email us – hello@leatherbagco.com
– Subject: « Missing Refund – [Order #] »
– Include:
- Order number
- Return tracking number
- Date we received your package
- Proof of original charge. We will investigate and help you.
8. ITEMS DAMAGED AT ARRIVAL
If Item Arrives Damaged You have **7 days** to report.
**Email:** hello@leatherbagco.com
**Subject:** Damaged Item – [Order #] **Include:**
- Clear photos of damage
- Photos of packaging
- Unboxing video (optional but helpful)
- Order number
We Will Resolve Within 48 Hours
**Option 1: FREE Replacement**
- We send new item at no cost
- You keep the damaged item
- Replacement arrives in 15-20 days **Option 2: Full Refund**
- Full refund to original payment method
- You keep the damaged item
- Refund appears in 7-10 days. You choose which you prefer.
9. DEFECTIVE OR POOR QUALITY ITEMS
Quality Issues (Bad Stitching, Leather Defect, etc.)
If quality is not as described, you have
**30 days** to report. **Email:** hello@leatherbagco.com
**Subject:** Quality Issue – [Order #]
**Include:**
- Clear photos showing the defect
- Close-up of problem area
- Order number
We Will Resolve
**Option 1: FREE Replacement**
- We send new items at no cost
- You can return defective if you wish
- No inspection needed
**Option 2: Partial Refund**
- For minor issues
- Example: Small stitch loose = 20% refund
**Option 3: Full Refund**
- For major issues
- Example: Leather split = 100% refund
10. EXCHANGE POLICY
Exchange for Different Size or Color
**Available if:**
- Item unused and unworn
- All tags present
- Within 30 days
**How to request:**
- Email: hello@leatherbagco.com
- Subject: Exchange Request
- [Order #] – Tell us: Size/color you want
- Send photos of the current item
**Process:**
- We approve within 48 hours
- You ship the old item (you pay shipping)
- We send a new item (we pay shipping)
- Takes 15-40 days total
11. ORDER CANCELLATION
Cancel Within 1 Hour
If you want to cancel immediately after ordering:
**Email:** hello@leatherbagco.com
**Subject:** Cancel Order – [Order #]
**Request must be within 1 hour of purchase**
- We will cancel immediately
- Full refund issued
- Appears in the account within 24 hours
Cannot Cancel After Processing
If more than 1 hour has passed:
- Your order has already been sent to the supplier
- Cancellation not possible
- You must wait for delivery and request a return
- Follow standard return process above
12. FINAL SALE ITEMS
Some items marked as « Final Sale » at checkout:
- Cannot be returned
- Cannot be exchanged
- No refund available
- Use these for deep discounts
- Read carefully before purchasing
13. CONTACT US
**Email:** hello@leatherbagco.com
⏱️**Response time:** 24-48 business hours
📬 **Mailing Address:**
Leather Bag Co 14321 SW 268th St, Apt 206 Homestead, Florida 33032 USA
🌐 **Website:** https://leatherbagco.com
📖 **Also visit:**
- FAQ Page
- Contact Us Page
- Shipping Policy
- Privacy Policy
14. POLICY UPDATES
This policy may change at any time. Updates take effect
immediately. We recommend checking this page before
ordering to understand the most current terms.
**Thank you for choosing Leather Bag & Co!**
We appreciate your business and stand behind our handcrafted leather bags. We want you to be completely satisfied with your purchase.
If you have any questions about returns or refunds, please don’t hesitate to contact us.
Happy shopping! 🎒