FAQs
Our team is always here to help you.
Shipping & Orders
Standard shipping takes 12–21 business days in total (1–3 days processing + 11–18 days transit). Express shipping takes 4–13 business days (1–3 days processing + 3–10 days transit)
First, we ship your order. Then, you get an email. Moreover, it has a tracking number. Simply click the link. As a result, you see the status.
Basically, we calculate at checkout. Moreover, costs vary by location. So, you see fees before you pay. Therefore, no surprises.
First, check all packaging. Then, email us right away. Simply send your order number. Also, use hello@leatherbagco.com. After that, we help you fast.
First, check your tracking online. Then, wait a few more days. However, if it still does not arrive, email us. Simply contact hello@leatherbagco.com. After that, we investigate for you.
We currently ship to the United States and Canada only.
Cancellations & Returns
Yes, but act fast. Simply contact us right away. Then, we try to help. However, once processing starts, we cannot change it.
Yes, within 1 hour only. However, after shipping, you cannot cancel. Instead, use our Return Policy. So, act quickly.
First, check our Return Policy. Then, see if your item qualifies. After that, follow the steps. Simply, we guide you.
Discounts & Promotions
Generally, one code per order. Moreover, codes do not stack. However, exceptions exist sometimes. So, check the terms.
Import taxes and customs fees are charged by your local government or customs authority. We have no control over these fees. They are entirely the customer’s responsibility. For Canadian customers, customs duties may apply to all shipments. We recommend checking with your local customs office before ordering
Payments & Security
First, we take major credit cards. Additionally, we accept Visa and Mastercard. Moreover, American Express works too. Also, you can use PayPal. So, many options exist.
Absolutely. We use encrypted gateways. Moreover, we never store your card info. So, your data stays safe. Therefore, shop with confidence.
Bulk Orders & Wholesale
At this time, we do not offer bulk or wholesale pricing. Each order is processed individually through our standard checkout. For any questions, feel free to contact us at hello@leatherbagco.com and we will do our best to assist you.
Contact & Support
Simply email hello@leatherbagco.com. Moreover, we help with any question. Typically, we reply in 24–48 hours. So, you hear from us fast.
Still have questions? Then, check these pages:
- Contact Us – Reach our team
- Shipping Info – See delivery options
- Return Policy – Read our guarantee
Finally, thanks for choosing us!